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Posted: Friday, February 24, 2017 12:34 AM

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Company Name: Orthopaedic Associates of St. Augustine

Job Duration: 1-3 Months
Required Travel: 0-10%
Min Education: H.S. Diploma/Equivalent
Min Experience: 3-5 Years
Job Function: Other
Job Type: Full-Time

Essential Job Functions:
• Lead a team of 4 – 6 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions
• Maintain continuous focus on call center productivity through monitoring standards, metrics, performance criteria, policies and procedures.
• Responsible for maintaining & creating providers clinic schedules
• Monitor online requests for appointments submitted by patients
• Ensure that all phone messages are returned same day
• Audit phone calls and provide coaching to ensure adherence to standards and P&P
• Analyze results and trends to develop plans to improve team performance.
• Identify new process improvements driving productivity and customer service
• Assist in handling call volume as necessary
• Daily 1-1 meetings with Manager to review productivity, goals and standards
• Perform various additional tasks as required by Front Office Manager

Qualifications:
• 2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position
• Must have Medical Scheduling experience
• Proficiency with Word, Outlook, Excel, PowerPoint.
• High school diploma required

Required Skills:
• Ability to work in a fast paced environment and maintain focus on key priorities
• Must have a team player attitude, energetic, with a focus on excellent customer service
• Ability to communicate effectively to patients and associates

Contact Person: Thomas Pulzone
Email Address: tpulzone@oastaug.com

• Location: St Augustine, Florida, St. Augustine

• Post ID: 13044137 staugustine
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